usability creates trust, confidence and sales
USABILITY
Resources
The Practice of Creativity: A Manual for Dynamic Group Problem Solving |
DEFINITION: Usability means just making sure something works well: that a person of average (or even below average) ability and experience can use the thing - whether it's a web site, a revolving door, or a digital camera - for it's intended purpose without getting hopelessly frustrated. "Usability, like many things, it's not necessarily obvious until someone has pointed it out to you".
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